Shipping and payment

Payment and dispatch

The following terms and conditions apply:

The products are delivered all over the world.

Dispatch shall not be made to the following foreign islands: Canary Islands, Greenland, Faroe Islands, Dutch & French Overseas Territories

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

We calculate the shipping costs für the package shipping (shipping group A) with 5,95 € per order.

For delivery to German islands, an island surcharge of 15.00 € on the shipping costs will be charged.

From 357,00€ order value, we deliver free shipping within Germany (excluding islands). Articles from the following categories are excluded from this: wood protection, cement & plaster, concrete protection.

Heavy items are shipped by freight forwarding (shipping group D & D1).
up to 13.5 kg: 14,95€
up to 27.0 kg: 24,95€
up to 150 kg: 47,48€
up to 350 kg: 59,38€
up to 500 kg: 71,28€
up to 1000 kg: 83,18€
up to 2500 kg: 95,08€

For freight forwarding delivery to German islands, an island surcharge of 69.90 € on the shipping costs.

If an order contains items marked as hazardous goods (shipping group I), it will be shipped by parcel service or freight forwarder at the following rates, depending on the quantity:
up to 6.5 kg: 5,95€
up to 13.5 kg: 9,95€
up to 27.0 kg: 24,95€
up to 30.0 kg: 29,90€
up to 100 kg: 49,90€
up to 2500 kg: 99,90€

Deliveries to foreign countries:

We calculate the shipping costs for parcel shipping to EU countries (shipping group A / excluding Overseas Territories) with 14.95 € per 25 kg shipping weight.

For delivery to islands, an island surcharge of 29.90 € on the shipping costs will be charged.

Heavy items are shipped by freight forwarding to EU countries (shipping group D & D1 / excluding Overseas Territories).
up to 13.5 kg: 26,78€
up to 27.0 kg: 44,90€
up to 150 kg: 95,08€
up to 350 kg: 118,88€
up to 500 kg: 154,58€
up to 1000 kg: 202,18€
up to 2500 kg: 273,58€

For freight forwarding delivery to islands, an island surcharge of 79,90€ will be added to the shipping costs.

From 1000,00€ order value, we deliver free shipping within the EU countries (excluding islands). Excluded from this are items marked as hazardous goods and articles from the following categories: wood protection, cement & plaster, concrete protection.

If an order contains articles marked as dangerous goods (shipping group I), it will be shipped to Austria by parcel service or forwarding agency at the following conditions, depending on the quantity:
up to 10 kg: 39,95€
up to 20 kg: 59,95€
up to 30 kg: 94,90€
up to 100 kg: 109,90€

Higher shipping weights and other countries must be requested individually from the freight forwarder for hazardous goods transports based on the delivery addresses.

We calculate the shipping costs for parcel shipping in European non-EU countries (shipping group A / excluding Overseas Territories) with 29.95 € per 25 kg shipping weight.

We calculate the shipping costs for shipping to European non-EU countries (shipping group D & D1 / excluding Overseas Territories) with a flat rate of 199.00 € per order.

For delivery to islands, an island surcharge of 99.00 € on the shipping costs will be charged.

Parcel shipping according to Incoterms 2010 DDP. The shipping costs include transport and export / import customs clearance. Possible import duties and taxes as well as third-party fees of the shipping service providers are not included.
Freight forwarding according to Incoterms 2010 DAP. The shipping costs include transport and export customs clearance. Possible import duties and sales taxes as well as third-party fees are not included.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 4 days, for deliveries abroad within 3 - 10 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted Payment options
- Payment in cash at the time of collection
- Prepayment by bank transfer

via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment via credit card
- Payment via direct debit

via Mollie:
- Payment via SOFORT [immediate transfer] (via Klarna)
- Payment via credit card
- Payment via Apple Pay
- Payment via Giropay
- Payment via EPS
- Payment via iDEAL
- Payment via Bancontact

Further details on payment
As long as you make the prepayment , we will grant you 2 % early payment discount on the gross product value of the order.
For the payment types Paypal, SOFORT, Giropay, Apple Pay, EPS, iDEAL, Bancontact and credit card a minimum order value applies at a value of 11,90€.

Our bank account:

Account holder: laguz
IBAN: DE39 8005 3572 0030 0025 04
BIC/SWIFT: NOLADE21DES
Name of the bank: Stadtsparkasse Dessau


In case of questions, please contact us at the contact details mentioned in the Legal Notice.